Refund & Cancellation Policy

Last updated: October 6, 2026

This policy explains how you can cancel, reschedule or end an engagement with ModernPMO Consulting and Technology LTD. and when refunds apply. Please read it before accepting a proposal. Our refund policy is limited as described below, and by accepting a proposal you confirm that you accept it.

1. Service requests and proposals

Requesting a proposal is free. Nothing is charged until you accept a written proposal and receive an invoice.

2. Cancellation before the engagement starts

• 10 or more business days before the scheduled start date: full refund of all amounts paid.
• 5 to 9 business days before the start date: refund of 50% of the deposit.
• Less than 5 business days before the start date: the deposit is non-refundable, but it can be credited once to a new start date within 90 days.

3. Workshops and training sessions

You can reschedule a workshop or training session once at no cost with at least 5 business days' written notice. Cancellations follow section 2. Sessions missed without notice are not refundable.

4. Termination after work has started

Either party may end an engagement with 10 business days' written notice. You pay for work performed and expenses incurred up to the termination date. Any amount you prepaid for work not yet performed is refunded.

5. Monthly advisory and mentoring

Monthly services can be cancelled at any time by email. Cancellation takes effect at the end of the current billing month, and no further charges apply. The current month is not refunded on a pro-rated basis.

6. Cancellation by ModernPMO

If we cancel or cannot deliver a scheduled service, we will offer a new date. If you do not accept it, we refund 100% of the amounts paid for the undelivered services.

7. Satisfaction with deliverables

If a deliverable does not meet the scope agreed in the proposal, tell us in writing within 10 business days of delivery. We will correct it at no additional cost. If we cannot correct it, we will refund the portion of the fee related to that deliverable.

8. How refunds are paid

• Refunds are issued in Canadian dollars (CAD, $) to the original payment method (card or bank account) within 10 business days of approval.
• Card refunds can take a further 5 to 10 business days to appear, depending on your card issuer.
• We are not responsible for currency conversion differences or fees charged by your bank or card issuer.

9. How to cancel or request a refund

Email paulo.camargo@modernpmo.com with your name, organization, proposal or invoice number and the reason for your request. We reply within 2 business days. Please contact us before disputing a charge with your card issuer, because most issues can be resolved quickly.

10. Contact

ModernPMO Consulting and Technology LTD.
52 Macewan Ridge Close NW, Calgary, Alberta T3K 3G6, Canada
Email: paulo.camargo@modernpmo.com